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Mental health call centre set for April

Posted by James Gates on Mar 15, 10 04:57 PM in Health

After months of planning, the new Contact Centre at West London Mental Health NHS Trust will open for business on 1 April 2010.

Until now, calls to the Trust have been answered by Ealing Hospital's switchboard team.

New centre team manager, Carol Dinham-Tracy said: "Our in house team has a strong local knowledge of our services, allowing us to answer calls from service users, carers, relatives and members of the community more quickly and effectively than before.

"One of the key benefits is that the centre will operate 24 hours a day, 7 days a week to ensure there is always someone to pick up the phone and offer assistance."

Systems are also in place for the Contact Centre team to deal with emergency alerts and calls. You can reach the centre by calling 020 8354 8354.

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Our website aims to cover anything and everything happening in your community from news to local amateur sport and clubs to events. As users of the community we want you to set the agenda by telling us about the things that affect you, the groups and societies you run and the events you've been a part of. Send us your stories, pictures and news or join the forum to discuss local issues with your neighbours. If you've got something to say and want to be involved contact James Gates or call 020 8572 1816.

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